Shipping policy
Large wellness equipment does not ship like a parcel. Most items travel by freight and need some planning: clear access, a prepared site and someone available to receive the delivery. This page explains how delivery works so there are no surprises.
Brand-specific terms come first
Each brand we carry sets its own terms for lead times, delivery, cancellations, returns and warranty. Those terms are shown on each product page and they take priority over the general terms here. Please review them before you order. If anything is unclear, contact us before you buy and we will confirm the terms for your item in writing.
Where we ship
We ship only to addresses in the contiguous 48 United States.
We do not ship to:
- Alaska or Hawaii
- Puerto Rico or any other U.S. territory
- APO, FPO or DPO military and diplomatic addresses
- Any address outside the United States
Delivery to some areas within the contiguous 48 states can also vary by brand. If we cannot serve your address, we will contact you promptly. We cannot deliver large freight items to P.O. boxes.
Shipping costs
Delivery fees and service options vary by brand and are shown on the product page and at checkout before you pay.
Lead times and delivery estimates
- Lead times and transit times vary by brand and are shown on each product page.
- Once your order ships, we will send tracking or the carrier's scheduling details.
- If we learn that your order cannot ship within the time we told you, or within 30 days if we did not give a time, we will contact you promptly with a revised date if we have one, and you may cancel for a full refund.
Delivery service levels
Delivery methods, such as curbside freight or upgraded and white-glove options where available, vary by brand. They are described on the product page. Where the carrier schedules a delivery appointment, they will contact you using the phone number and email on your order.
Preparing for delivery
- Check the dimensions and installation requirements on the product page, including access paths, gates, doorways and stairs.
- Prepare the location, including a suitable level base and any electrical, water or drainage the product needs. Use a licensed electrician or contractor where required.
- Make sure an adult is available to receive and inspect the delivery.
Inspect before you sign
- When freight arrives, inspect the packaging, and the product where possible, before signing.
- If you see damage, note it clearly on the delivery receipt and take photos.
- Report any damage, missing parts, or damage found after unpacking to us promptly, within the timeframe shown on the product page, with photos.
- We will work with the carrier and manufacturer on the claim. See our Returns & Refund Policy for remedies.
Lost shipments and address details
- If tracking shows your order as delivered but you do not have it, contact us right away and we will open a trace with the carrier.
- Please double-check your shipping address and phone number at checkout so the carrier can reach you.
Order changes and cancellations
Whether an order can be changed or cancelled before it leaves the warehouse varies by brand and is shown on the product page. Please contact us as soon as possible if you need to make a change.
Contact us
- Email: support@LuxuryWellnessHQ.com
- Phone: +1 631-702-3350
- Contact form: luxurywellnesshq.com/pages/contact